EXERCISE 6 OF 6

Workflow Completion

Exercise 6: Workflow Completion + Quality Control

Mr. DIY Thailand - Generative AI Workshop

Objective: Complete your workflow, apply professional quality control, and create automation roadmap

🔄 Continuing Your Workflow from Exercise 5

⚠️ IMPORTANT: CONTINUE the same conversation from Exercise 5

Do NOT start a new chat. Open the SAME conversation where you completed Research → Analysis → Insights in Exercise 5. You will now add Decision → Planning → Execution stages.

Why continue the same conversation?

The AI needs ALL context from Exercise 5 (research, analysis, insights)
Your decisions must be based on the insights you already generated
This demonstrates true end-to-end workflow integration

If you closed your Exercise 5 chat:

Scroll through your recent ChatGPT/Claude history
Find the conversation with “Mr. DIY Pun-Dee Panda pricing research”
Resume from there

Your Team’s Mission

Complete remaining workflow steps (3-5 total)
Apply quality control framework to all outputs
Document automation roadmap
Prepare 2-minute team presentation

Combined Time with Exercise 5: 90 minutes total

Quality Control Framework

Before completing workflows, align on quality standards

Dimension 1: Brand Alignment

Mr. DIY Brand Essentials:

Positioning: “Always Low Prices” - value-focused, accessible
Tone: Friendly, practical, helpful (not luxury, not cheap)
Voice: Budget-conscious families and DIY enthusiasts
Thai market: Respectful, warm, community-oriented

Quality Checks:

✅ Does output reflect “value” positioning?
✅ Is tone appropriate for Thai customers?
✅ Does language feel authentic to Mr. DIY?
✅ Are brand claims accurate?

Dimension 2: Accuracy & Verification

What must be accurate:

Numbers (prices, dates, quantities, percentages)
Product specifications and categories
Store locations and operating details
Policy and procedural information
Legal and compliance content

Verification Steps:

Cross-check facts against source documents
Validate numbers with actual data
Confirm dates and timelines are realistic
Flag assumptions vs. verified facts
Note confidence levels on estimates

When in doubt:

Mark as “[TO VERIFY]”
Request expert review
Add disclaimer or caveat
Don’t guess - leave blank

Dimension 3: Actionability

Professional outputs are specific and implementable

Examples:

❌ Vague: “Promote on social media” ✅ Actionable: “Post on Mr. DIY Thailand Facebook at 10am Nov 15, featuring top 5 sale items with pricing, using brand template #3”

❌ Vague: “Improve customer service” ✅ Actionable: “Train staff on 3-step complaint resolution: 1) Acknowledge with empathy, 2) Offer solution within 24h, 3) Follow up after 3 days”

Checklist:

✅ Who does what?
✅ By when? (Specific dates/times)
✅ How? (Clear process or method)
✅ With what resources?
✅ What’s the success measure?

Dimension 4: Thai Market & Cultural Fit

Thai Business Context:

Hierarchical respect (appropriate language)
Relationship-oriented (warmth over efficiency)
Face-saving communication (tactful, not blunt)
Festive and seasonal awareness

Language Quality:

Proper Thai grammar and spelling
Appropriate formality level (เรียน, ขอบคุณ, กรุณา)
Natural phrasing (not machine-translated feel)
Local terminology and expressions

Activity Structure

Part 1: Complete Remaining Steps (25 minutes)

For Steps 3-5 (or however many you have left)

Per Step (~6-8 minutes each):

Gather context (including outputs from previous steps)
Design prompt using ROLE+INPUT+REQUIREMENTS+OUTPUT
Execute conversation (3-5 turns minimum)
Apply QC Framework:
- ✅ Brand alignment
- ✅ Accuracy
- ✅ Actionability
- ✅ Thai market fit
Refine until quality standards met
Capture final output
Mark automation potential (🟢🟡🔴)

Remember: Quality over speed

Part 2: Create Automation Roadmap (5 minutes)

On your workflow poster, create automation plan

For each step, document:

🟢 HIGH Automation Potential (Ready to Automate)

Process: Clear, repeatable, standardized
Quality: Consistent outputs with guardrails
Volume: 20+ times, regular frequency
Recommendation: Automate after systematic validation
Timeline: 1-3 months after manual refinement
Approach: Custom GPT or API integration

🟡 MEDIUM Automation Potential (Systematic First)

Process: Clear but some variability
Quality: Good with occasional manual adjustments
Volume: Moderate (5-20 times)
Recommendation: Create systematic process, template, checklist first
Timeline: 3-6 months of systematic use before automation
Approach: Templates first, then consider automation

🔴 LOW Automation Potential (Human-Led)

Process: High variability, complex judgment
Quality: Requires expert review
Volume: Low (<5 times) or one-off
Recommendation: AI assists, human leads (no automation)
Timeline: Stay manual with AI support
Approach: Conversational AI use, no automation

Part 3: Document Workflow Learnings (5 minutes)

✏️ Personal reflection for your own learning (no submission required)

What worked well:

Which prompts got great results?
Which contexts made the biggest difference?
Which tool choices were optimal?
Which conversation strategies were effective?

What was challenging:

Where did AI struggle?
What required multiple refinement iterations?
What needed extensive context to work?
What required human judgment?

Recommendations for future:

How would you improve this workflow?
What would you do differently next time?
What templates or guidelines would help?
What automation would add most value?

Note: These insights are for your own reference. Capture them mentally or save AI outputs for yourself.

Part 4: Prepare Team Presentation (10 minutes)

Presentation Structure (2 minutes total):

1. Workflow Overview (30 seconds)

“Our team worked on [scenario name]”
“The goal was [clear objective]”
“We created a [X]-step workflow using [tools]”
Show workflow poster briefly

2. Key Workflow Steps (30 seconds)

Highlight 2-3 most important steps
What context made the difference?
Which tool choices were strategic?
Don’t explain every step - just highlights!

3. Sample Outputs (30 seconds)

Show 1-2 best outputs
“Here’s an example of [specific output]”
Point out quality elements:
- Brand alignment
- Specificity/actionability
- Thai market fit

4. Automation Roadmap (20 seconds)

“X steps are ready for automation (🟢)”
“Y steps need systematic process first (🟡)”
“Z steps stay human-led (🔴)”
One example of automation approach

5. Key Takeaway (10 seconds)

One sentence: What’s your biggest learning?
What would you recommend to others?

Presentation Logistics:

Who presents:

Option A: One spokesperson
Option B: Split across 2-3 members (15-20 sec each)

What to prepare:

Know your workflow poster placement
Have 1-2 sample outputs ready
Practice once with timer
2 minutes is strict!

Progress Checkpoints

By 16:20 (20 min in):

✅ At least 2 more steps completed (total 4+ steps)
✅ Quality framework applied to all outputs
✅ Automation potential marked for all steps

By 16:30 (30 min in):

✅ All workflow steps complete OR core workflow done
✅ Automation roadmap drafted
✅ Key learnings captured

By 16:40 (40 min in):

✅ Workflow poster finalized
✅ Sample outputs organized
✅ Automation roadmap complete
✅ Presentation practiced

By 16:45 (end):

✅ Ready to present!

Reflection Questions

✏️ Personal Notes (No submission required - keep for your reference)

These questions help you internalize today’s learning. You can think through them mentally, discuss with teammates, or save your AI conversation outputs for future reference. No formal hand-in needed.

1. Quality Control Impact

What specific quality improvements did your QC framework reveal?

Examples to consider:

Brand voice mismatches that needed correction
Factual inaccuracies that required verification
Vague recommendations that needed specificity
Cultural tone issues that needed adjustment

2. Automation Assessment Learning

Which steps surprised you in terms of automation potential?

Reflection prompts: ☐ A step I thought was automatable turned out to need human judgment ☐ A step I thought needed humans could actually be automated ☐ I realized automation requires more preparation than expected ☐ I learned that most workflows need a MIX of automation levels

What did you learn about when to automate vs. when to keep manual?

3. Principle Integration

How did all three principles show up in your workflow?

Consider:

Principle 1 (Conversation): Where did iteration improve quality?
Principle 2 (Context): Which context made the biggest difference?
Principle 3 (Automation Last): Why is manual mastery needed first?

Key Takeaways

🎯 PRINCIPLES LEARNED:

All three principles integrate in complete workflows:

AI is a Conversation - Quality came from iteration, not single turns
Context is King - Rich context (brand, customer, constraints) drove quality
Automation Comes Last - Manual excellence → systematic process → then automate

Professional Quality Control is Multi-Dimensional

Brand alignment ensures consistency with company identity
Accuracy verification prevents costly errors
Actionability makes outputs immediately usable
Cultural fit ensures Thai market appropriateness

All four dimensions matter. Miss one, and quality suffers.

Strategic Automation Assessment

Not everything should be automated:

🟢 High-volume, standardized tasks with clear quality checks
🟡 Moderate tasks that benefit from templates first
🔴 Complex judgment, relationship-building, strategic decisions

Automation is a choice, not a default.

Workflows Are Iterative

Real workflows don’t follow perfect linear paths. Steps loop back. Context from earlier steps informs later ones. AI and humans collaborate throughout.

This messiness is authentic. Embrace it.

Reusable Prompts

Workflow Step Template

Use this template for any workflow step in your work:

ROLE: [Define AI's expertise and perspective]

INPUT: [Provide all relevant context]

- Previous step outputs: [Summary]
- Business constraints: [Limits, resources, requirements]
- Target audience: [Who will use this?]
- Success criteria: [What does good look like?]

REQUIREMENTS:

- [Specific requirement 1]
- [Specific requirement 2]
- [Quality standards to meet]
- [Format or structure needed]

OUTPUT: [Describe desired deliverable format and detail level]

Quality Control Checklist (Condensed)

Use this quick checklist for any AI output before using it:

QUALITY CONTROL - 4 DIMENSIONS

1. BRAND ALIGNMENT
   ☐ Reflects company positioning and values
   ☐ Appropriate tone for target audience
   ☐ Authentic to brand voice

2. ACCURACY
   ☐ Facts verified or marked [TO VERIFY]
   ☐ Numbers cross-checked
   ☐ Assumptions clearly stated
   ☐ Confidence levels noted

3. ACTIONABILITY
   ☐ Who does what (clear ownership)
   ☐ By when (specific timeline)
   ☐ How (clear process/method)
   ☐ Resources identified
   ☐ Success measures defined

4. THAI MARKET FIT
   ☐ Culturally appropriate
   ☐ Language natural and professional
   ☐ Local context considered
   ☐ Seasonal/temporal relevance

Automation Assessment Template

Use this to assess whether a task should be automated:

AUTOMATION READINESS ASSESSMENT

Task: [Name of workflow step]

PROCESS:
☐ Clear and standardized
☐ Some variability
☐ High variability, complex judgment

QUALITY:
☐ Easy to verify (objective criteria)
☐ Needs some expert review
☐ Requires deep expertise

VOLUME:
☐ High frequency (20+ times)
☐ Moderate (5-20 times)
☐ Low (<5 times) or one-off

DECISION:
[ ] 🟢 AUTOMATE (after validation period)
[ ] 🟡 SYSTEMATIZE first (templates, checklists)
[ ] 🔴 STAY MANUAL (AI assists, human leads)

RATIONALE: [Why this automation level?]

Quality Checklist

Before finishing this exercise, verify:

☐ Workflow completeness: 3-5 steps documented with clear inputs/outputs
☐ QC applied: All outputs reviewed against 4 dimensions (brand, accuracy, actionability, Thai fit)
☐ Automation assessed: Each step marked 🟢🟡🔴 with rationale
☐ Team deliverables ready: Workflow poster, sample outputs, automation roadmap
☐ Presentation prepared: 2-minute structure practiced with timer
☐ Principle integration: Can articulate how all 3 principles showed up in your workflow

Need Help?

Running out of time?

Try these approaches:

Focus on completing 3-4 steps WELL rather than rushing through all 5
Prioritize quality on your best outputs instead of mediocre on all
Document what you’d do for remaining steps (show your thinking)
Better to have 4 excellent steps than 5 incomplete ones

Quality control revealing major issues?

Celebrate - that’s QC working!
Fix critical issues in 3 minutes if possible
If not fixable now, note it as “learning for next time”
Finding problems is success, not failure

Uncertain about automation potential?

Ask these questions:
- Is this repetitive? (frequency)
- Does it need expert judgment? (complexity)
- Can you verify output easily? (QC)
- What’s the risk if it’s wrong? (stakes)
When in doubt, mark 🟡 (hybrid is often right)

Team disagrees on something?

This is healthy discussion!
Ask: “What’s the root of disagreement?”
Can you mark it 🟡 and note the debate?
Real organizations have these conversations too

Presentation doesn’t fit 2 minutes?

Pick your ONE best example, not all examples
Skip describing all steps - just highlights
Practice with timer - force prioritization
Concision is a skill executives appreciate

TA is here to help! Raise your hand if you need guidance.

Team Presentation Checklist

✅ Workflow Poster (for team presentation):

All steps mapped clearly
Context, tools, quality checkpoints visible
Automation potential marked (🟢🟡🔴)
Professional and readable

✅ Sample Outputs (for team presentation):

2-3 best outputs from different steps
Quality framework evident
Ready to show/share

✅ Automation Roadmap (for team presentation):

Each step assessed (🟢🟡🔴)
Timeline and approach documented
Automation recommendations clear

✅ Team Presentation (2-minute share-out):

Structure decided
Roles assigned
Practiced with timer
2-minute timing verified

Note: These are for your team’s oral presentation only. Nothing needs to be formally submitted or handed in.

TA will give 5-minute and 2-minute warnings

Get ready to showcase your amazing work!